CUSTOMER SUCCESS

Turn churn risks into Growth Opportunities

When your champions leave, you lose an account. When they join a new company, you gain a prospect. Track job changes automatically and alert your CS and Sales teams instantly.

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Churn reduction
30%
Alumni conv.
2x
Saved / CSM
15hr/mo
Payback
< 1 month

The Silent Churn Killer

30% of Churn

is caused by champion turnover. When your contact leaves, the new decision maker often brings in their own preferred tools.

Missed Expansion

Your former champion just joined a new company that fits your ICP perfectly. This is the warmest intro you'll ever get, but you missed it.

High Risk AlertNow

Sarah Jenkins

VP Marketing @ Acme Inc

→ CMO @ TechFlow

How it works

Automate the monitoring of your customer base.

1

Sync Contacts

Connect your CRM or upload a CSV of your key champions and power users.

2

We Monitor 24/7

Our engine checks public professional profiles and other sources daily for job title and company changes.

3

Get Notified

Receive instant alerts via Slack, Email, or Webhook when a champion moves.

One request, continuous monitoring

Create a job_change signal with your champion list. New URLs are merged into the same monitor automatically — no duplicate tracking. When a champion moves, you get an email and a webhook to your CRM.

  • Webhook payloads signed with HMAC
  • Add or remove profiles anytime via the API
  • Pair with the People API to enrich the new role
POST /api/v1/signal/create
curl -X POST \
  "https://api.datamagnet.co/api/v1/signal/create" \
  -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" \
  -d '{
    "signal_type": "job_change",
    "profile_urls": [
      "https://linkedin.com/in/champion-1",
      "https://linkedin.com/in/champion-2"
    ],
    "additional_emails": ["[email protected]"],
    "webhook_url": "https://your-crm.com/webhooks/job-change"
  }'

→ 200 OK · monitor active

{  "message": {    "signal_type": "job_change",    "status": "active",    "profile_urls": [ ... ]  }}

Prevent Churn. Drive Revenue.

30%
Reduction in unplanned churn
2x
Conversion rate on alumni leads
15hr
Saved per month per CSM
ROI
Positive within 1 month

Frequently asked questions

You create a job_change signal with your list of champion profile URLs — synced from your CRM or uploaded as a CSV — and Datamagnet checks for job title and company changes continuously.

You get an instant alert via email and a webhook to your CRM, so CS can flag the churn risk at the old account while Sales creates a new lead at the champion's new company.

Yes, add or remove profiles anytime via the API. New URLs merge into the same monitor automatically, so there's no duplicate tracking to manage.

Yes — pair this signal with the People API to pull the champion's new title, company, and contact details as soon as the job change is detected.

Stop losing customers

Start tracking your champions today. Get 10 free credits.

  • Monitor Key Accounts
  • Track Job Changes
  • Identify New Prospects
Get API Key Talk to Sales

Interactive Demo

~15 minutes

1

Upload Customer List

2 min
2

Set Job Alerts

1 min
3

Engage at New Role

Real-time